Whether you call them hackers, crackers or cyber criminals doesn't matter. What does matter is whatever you call them - they're looking for a way into your network!

"You don't know - do you?" She says this with a piercing stare and a jabbing finger - very scary. I'm sure you would agree its OK for the IT Support engineer to say that they don't know, but they will find out and get back to you. It's better that than being misled. But for some reason the techno nerds like to pretend they know everything - Mary's advice, and mine, don't!



IT service management is usually centred on the customer's perspective of the contribution of managed it services to people or a business. This management tries to focus less on the technological part of the service but more on how they relate to their customers and help them. The management will usually be concerned with what is called back office or operational concerns. The actual software or hardware is not focused on but rather the staff and users are the important focus.

Personally, I would avoid this method like the plague. Let's tech support I.T face it. Some 98% of all businesses fail before their tenth year in business. So, if you enter a stock option agreement, you have only 2% chance of emerging as a winner being rewarded for your expertise. I may not be a mathematical genius, but even I know that if I have only 2% chance of reaping the rewards, I had better not take 100% risk when I have only 2% chance of reaping my rewards. It is just not a sexy ratio.

The Managed I.T support uttah answer is YES. I have found in my own experience that Carbon Copy Pro (CCP) covers these three essentials. CCP is a company that can teach anybody to market anything on the Internet.

Another t-shirt that's guaranteed to leave you warm and fuzzy reads "I get paid for tech support..." on the front, "...I don't get paid to care" on the back.

You may have noticed by some of the things I wrote of that I do know some java scripting now. I even know all the answers to questions #1, #2, #3, and #12 and some of #4, #5, #6, #7. I only knew the answers to question #1 on January 31. Thanks to Yahoo! Web Hosting I am a little less ignorant when it comes to these matters.